We’ve tried multiple fixes but can’t work it out! So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Keep track of your watch history and resume watching shows where you left off with My5 Product description Welcome to the My5 app from Channel 5, bringing your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network. Check your cables are connected correctly. My5 appears to have stopped working (watching on LG Smart tv). Through the apps menu you can download, uninstall, lock and unlock apps, giving you greater control over who can access your media. Solving problems. Unplug the Video device and TV. If you’re using Powerline Adapters, check that … I've forgotten my My5 PIN ; Reporting a problem. Netflix works on it. Allow both the device connected and the TV to remain without power for around 2 minutes. If you're using a SCART cable, try using an HDMI cable for the best viewing experience. 2 weeks before I conneted after long time with net to see a TV channel. What do you need help with? Problems pairing Samsung TV app with your My5 account; Samsung 2012 TVs - My5 app closing on 21st October; My5 not working properly on a Samsung TV; Parental controls. My5 currently only allows you to watch on-demand. Not working for me now - but it used to. Only did this yesterday afternoon so don't know if the fix is permanent. BBC and ITV are OK. All we can do I'm afraid is to wait for Channel 5 to fix it. I seem to remember there was a specific software update some months ago to address this problem. If you’re using Powerline Adapters, check that … Its down to the latest LG software update.....Now Tv app My5 & All4 don't work on my 2018 webos LG tv......its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from 2014 and earlier models but somebody messed up. Now TV is the host, Channel 5 develop and maintain the apps. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. Check that your broadband is working by testing it on another device like a tablet, smartphone or computer. 1.0 out of 5 stars Use it as a last resort. TV catch up takes you to correct program and attempts to stream. See the user guides if you're not sure how to connect your equipment. ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. In addition, it has listed 11 models sold between 2013 and 2015 for which the process will not work. App not working on NOW TV Box or Smart Stick. If you didn't get an error, just go on to the next step. No productive help yet from Netflix! 2020-12-19 15:08:19 I can sign in to BBC iPlayer, Channel 4, ITV and My5 but not Netflix despite user name and password working on other devices. ... MY5 and ITV hub do not work on your Sony TV. • catch up on the Channel 5 shows you may h… on the subject of Samsung i recently bought a Q70R and after a couple of days trying to get a picture that wasnt devoid of dark detail plus it wouldnt play any dts files as Samsung wont pay for a dts codec, i … Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. JVC store nothing & so on. My5 still does not work on our 22" Samsung and now it only works occasionally on our 37" Samsung. Introducing My5. They are both working on my year old LG. I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. Check your cables are connected correctly. I have a Samsung smart TV , about 2 years old . How to check for software updates on your NOW TV Box, Smart Box or Smart Stick. However, if you manage to get it to work, please let us know. Update I have done factory reset on 5000t.My5 working okay now. Samsung TV and Blu-ray problems; Can I watch My5 or Demand 5 outside the UK? • catch up on the Channel 5 shows you may h… You will have to create an account first, though, and like My5, TVPlayer requires you to be in the UK or connected to a British VPN server. Any information you enter here will be recorded. You need to wait for 04.62.13 to be pushed. All we can do is wait for Channel 5 to fix as it is an issue their end. BBC iplayer and My5 will not Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Pls can you help? It works on my iPad and Amazon firetv stick on my kitchen tv. Here's how to check Powerline Adapters or BT Mini Connectors are working >. After that the Freeview play button does not show any catch up channels - which return after about one minute. Not working for me now - but it used to. Please don’t enter any personal data about yourself or anyone else that you don’t need to include. Channel 5 is one of the main 5 programme channels here in the UK - so why no support from LG? However, five of My5’s channels (Channel 5, BET, 5Star, 5Spike, and Together) can be streamed for free on TVPlayer.com. BBC I pay My5 apps not working. In addition, a new my5.tv website has been created to catch-up with Channel 5 programming through a browser. Clearly the MY 5 app needs looking at by HUMAX folks. Verified Purchase. We were under lockdown due to covid-19. We have a sky dish and a receiver with a 'freesat from sky' card in it, but it stopped working and as we never used it, didn't bother looking into it! Customer: replied 1 year ago. My5. Visit our BT Broadband connection problems to find out how. If you’d like to join in, please sign in or register. We don’t get My5 on Virgin, as Channel 5 won’t cough up to develop a TiVO app for Virgins boxes. See the user guides if you're not sure how to connect your equipment. As mentioned above, probably due to the age of the TV. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. Unfortunately there has been silence so far from Channel 5, lots of people have tweeted them over the past few days so I'm sure they are working on it. Ask Your Own Electronics Question. Freeview/Freesat HD, Virgin … ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. Brilliant, thank you so much. thompsat43 - 16 hours ago » Hi members well as all other people in forum MY5 not working on FVP 5000T works on my Samsung smart tv after i updated the app from 5 on demand app the MY5 app on occasions works on the humax but after an hour or so drops the signal tv turns off can you update apps on the humax FVT5000T ? Apps not working on your SAMSUNG SMART TV? my5 have got back to me and essentially added my tv to the list that are playing up. Important notices. Resetting Hub and or entire tv does not solve issues. I'd say a web search will usually come up trumps as long as you use the search tools to limit the results to the last week er month. If you having problems loading the My5 app on your Samsung TV, you may just need to update or reinstall the My5 app. Perform a simple reset by following this procedure: Turn off the connected device and the TV. YouTube not working. Software version is now 04.62.13. ? My5 (previously called Demand 5) is the on-demand service of Channel 5, enabling you to catch-up on TV programmes shown on channels such as Channel 5, 5* and 5USA. Forum Member. Compared to the likes of BBC iPlayer and All 4, My5 is a touch limited in terms of functionality, but you can still enjoy free on-demand entertainment on various devices. Check your cables are connected correctly. I have an LG-43UN73006LC purchased in the UK - but it does not have a My5 app for watching Channel 5 related programmes in catch up. Do Powerline Adapters work with anti-surge extension leads (power strips)? Why is there a delay in making programmes available on My5? But have to keep turning the tv off and back on for it to work. "We aim to provide an update for these models early in 2020," it said. Hi, I bought 49″ curve JVC TV model LT-49N786 in Nov, 2017 with 2 years warranty from extra KSA. All services are now working again including Now TV and Amazon. Unplug the power cords of the device and the TV. Has been working flawlessly since purchase 3-4 years ago, up to this week. See their reply below. Similar Common Problems:1. Resetting Hub and or entire tv does not solve issues. See the user guides if you're not sure how to connect your equipment. In order to watch On Demand with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. 0. Read more. This includes the picture freezing, breaking up or buffering. Its down to the latest LG software update.....Now Tv app My5 & All4 don't work on my 2018 webos LG tv.....its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from 2014 and earlier models but somebody messed up . If not, feel free to let me know and I will cancel this question for you. Also check that both ends of their Ethernet cables are connected properly. Our members, as well as people here on Which? Firestick or Roku, or just keep using the Youview box. Frankly, we have given up on My5 and made a mental note about Samsung for when we purchase our next TV. Why is there a delay in making programmes available on My5? Virgin BB TV Landline. Never rely on a TV's app features, very common for them to stop working after a while as support ends. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. Sarah Administrator Posts: 1,671 admin. I get black screen, then blue screen, then jerky spinning pin wheel, then back to blue screen, then back to live TV channel. Or if you're watching in HD or UHD, you could always try watching the SD version of the channel instead. Have a Sony xg81 49 I bought 4 days ago, and keep getting problems with the apps not working, tv has had a up date, when you go to the Sony app for the plays just say please wait and a black screen. This video show you some easy tricks to resolve the problems! Obviously, we have shared this experience in order to warn others. David and the team travel the country hoping for some good deals No doesn't work on phone or TV and tablet,no daughters lap top, absolutely useless. Welcome to the Digital Spy forums. Bought a new LG TV yesterday and can't seen to get any 11/10/2019 11/10/2019; I have decided ton upgrade my sky to say q ulimate and I 11/10/2019 11/10/2019; I bought a Tv which has a built in DVD player but dont know 10/10/2019 10/10/2019; Black shadow on tv, Samsung 6series2016 ue55ku6640, yes, 09/10/2019 09/10/2019 Similar Common Problems:1. Get troubleshooting steps to help with issues like poor picture quality, problems connecting to your Wi-Fi network and more. If you’re using Powerline Adapters, check that both Adapters are plugged in and switched on. These were working fine, all other apps, netflix, prime video, you tube, rakuten etc working fine. Make sure the cable between your TV and BT TV box is connected securely. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. All4, My5 and ITV hub not working. Where can I find more information on how to receive 5 USA? Got an update yesterday. I have a Samsung smart TV , about 2 years old . FAQs. 14 August 2019, 1:36PM edited 14 August 2019, 1:46PM DavidSheard said: In shot totally failed. Have you checked for any updates to the Apps? JamesE Posts: 6,399. Here's how to check Powerline Adapters or BT Mini Connectors are working >, Disconnect the power supply from your Hub and BT TV box. Registered in England. Really thought it would have been sorted by now, not great at all. i am not impressed by the apps that come with it apart from the tv and video apps. It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. I'm watching it right now but as you say flakey, sometimes loads and other times it just reverts to TV guide after a black screen. Plug the power cords of the device and the TV back into the electrical outlet. The channel5.com website remains to provide programme information and promotion. Press and hold the power button on your TV remote until your TV turns itself off and then on again. I'll report it. UKTV Play has stopped working again but this time I have not been changing router etc, it just stopped at the weekend. This video show you some easy tricks to resolve the problems! Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS.Then check for app updates. How you do this depends on the model that you are using. It may have happened since an update a fortnight or so ago. We’re up and ready to help on Monday - Friday 9.00am - 8.00pm and Saturday 12.00pm - 8.00pm *You’ll find the live chat icon in the bottom right corner of your screen. Pricey TVs losing access to BBC iPlayer is a problem that won’t go away. If you can’t watch or access, or you're having issues with, On Demand or catch up content, run through the following checks. What is My5? Report abuse. Youview is configured, working via Ariel. What is My5? Channel 5 and its partners use cookies and similar technologies to store in your device to personalise your My5 experience and be able to serve you with more relevant ('targeted') advertising. If you’re having a problem with any of the apps on your NOW TV Box, Smart Box or Smart Stick, either the app needs updating or your NOW TV software needs a refresh. Shows "LOADING" when you select UKTV Play but never load. How can we help? If you are connected over Wifi, try using an Ethernet cable (not supplied) to test the connection. What is My5? While we are currently working with Samsung to get these issues resolved, we are aware this issue will persist on some models. Re: Why is Catch Up TV not working for all programmes? One person found this helpful. HD channels need to be viewed with an HDMI cable. My LG is just over 4 years old and doesn't even have All4 and My5. How do I report a problem with My5? Jjpt tried it for "lg", "more4" and "issue" and the first entry seemed to nail it re the recent update. All other On demand apps are working, except this one. We believe both Samsung and the BBC need to be more up front about compatbility issues – users should be alerted to the problem, and a relastic timeline of whe… Where can I find more information on how to receive 5 USA? Jan 202. lost bbc iplayer, itv hub, more4 and 5, on my android philips tv. Jonny. While we are currently working with Samsung to get these issues resolved, we are aware this issue will persist on some models. All other On demand apps are working, except this one. If your speed isn’t fast enough, please get help improving your speed. Expert: James replied 1 year ago. Playback failure on Amazon Fire TV devices; All Platforms 5. I have a Samsung smart TV … If you have Sky TV there is a selection of Channel 5 content in the Catch-Up TV section, otherwise it should be on your Now TV box, if not you can add it from the App Store. I also note that on the All4 web site when you send a technical query in and they ask on what am I viewing it that LG TVs are not on the list. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. Can't get my5 … Keep track of your watch history and resume watching shows where you left off with My5 Product description Welcome to the My5 app from Channel 5, bringing your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network. Help centre; Service status Service status. My5 (previously called Demand 5) is the on-demand service of Channel 5, enabling you to catch-up on TV programmes shown on channels such as Channel 5, 5* and 5USA. I've dug out my Youview box and they're alright on that. Has something happened that I don't wot of? Now said they are waiting for My5 to sort out the problem but it’s working fine on my tablet so no idea why it’s not working on NowTV This post has been archived This post has been kept only for reference, it may contain out-of-date or inaccurate infomation. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. After each step, check the programme again to see if it's fixed the problem. If you have a Smart TV connected to the internet you may be able to get it that way. Did a speed test using a tv speed test app and got over 40mbps so that should be good for 4k tv If you can’t watch or access, or you're having issues with, On Demand or catch up content, run through the following checks. Conversation, have told us that the app can go missing for months. All4 and My5 now working again. If you’re using Powerline Adapters, switch them off too, Wait for ten seconds and then reconnect the Hub, When you have a solid broadband light on your Hub, if you're using Powerline Adapters reconnect them and wait 10 seconds, Reconnect the BT TV box to the power supply, Now retry the On Demand or catch up programme. Has been working flawlessly since purchase 3-4 years ago, up to this week. Have given up on this to be honest and downloaded the My5 app onto my android box and is working fine. ; Apple TV: Go to Settings > Apps and turn on Automatically Update Apps. Maybe My5 have changed parameters and we need another update. In addition, a new my5.tv website has been created to catch-up with Channel 5 programming through a browser. Now said they are waiting for My5 to sort out the problem but it’s working fine on my tablet so no idea why it’s not working on NowTV Can't get my5 to load. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Samsung TV and Blu-ray problems; Can I watch My5 or Demand 5 outside the UK? If you don't have a broadband connection, you'll need to fix this to watch On Demand. iPhone, iPad, iPod touch, or Apple Watch: You can manually update apps.You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. Compared to the likes of BBC iPlayer and All 4, My5 is a touch limited in terms of functionality, but you can still enjoy free on-demand entertainment on various devices. 22/11/19 - 12:31 in Broadcasting #1. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Factory reset will not help. The last step is to try restarting your BT Hub, modem and BT TV box: Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors. All Rights Reserved. Once your TV … ... 4OD & ITVHub just does not work on this TV. Reviewed in the United Kingdom on December 14, 2020. Perform a soft reset without a TV remote. They develop and maintain the apps, not Now TV. Forum Member. Perform a soft reset with your TV remote. Tried all these steps and the Factory Reset which I did last seems to have fixed the problem. on ‎19-07-2020 12:23 Must admit I haven’t noticed any issues with catch-up, except for one programme on My5. RESOLVED: Problems Accessing Live TV Feeds on Apple TV; Playback Failures On Amazon Fire TV Devices; Problems Pairing Samsung TV App With Your My5 Account; My5 App Closing On Samsung 2012 TVs; VJS-2010 Playback Error; Popular topics. My5 app works BBC iplayer works. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. I have a Samsung smart TV , about 2 years old . What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. 0. It is not a fault with Now TV, it's a problem Channel 5's end. Apps not working on your SAMSUNG SMART TV? Can't get my5 to load. So all you get is catch-up here. Samsung smart TV's give you access to loads of fantastic apps, making it easier than ever to access the entertainment you love. 22/11/19 - 12:31 in Broadcasting #1. Its worked! It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. I have tried everything on the menu, various other posts and help on my tv to get All4 app to work, all to no avail. ... if this still doesnt work, then its down to My5 removing support for your series of TV. The channel5.com website remains to provide programme information and promotion. NOW TV Box, Smart Box or Smart Stick not working? UKTV Play has stopped working again but this time I have not been changing router etc, it just stopped at the weekend. LG pushed an update to the TV this morning. He has a Panasonic TV and inbuilt freeview and the TV guide is suddenly not working properly - only exhibiting a few programmes at a time. I've tried random episodes on all 4, my5 under "catch up tv" I've also tried downloading something random under on demand and this is not working neither is anything under sky originals so I'm guessing there is a fault as I was able to watch sky originals a few weeks back guessing I'm going to have to get in contact with Sky tomorrow Wrote to Sony. Wait for 04.62.13 to resolve the issue. So why can’t it work on my UE48HU7500T Samsung TV. How can they call this a Smart TV without support for the basic UK Channels? Shows "LOADING" when you select UKTV Play but never load. I would also advise contacting channel 5 as they would be able to tell you more about the update and what it contains. PLEASE HELP. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. See our section on error codes with steps on how to fix them. As the title says; All4 and My5 used to work perfectly well on my LG TV, now they don't. You may find that some apps may have been pre-loaded onto your Smart TV. My5 FAQs Can I watch live TV on My5? Even my ancient Humax box had My5 app Are now working again but this time I have not been changing router etc, it just stopped the! Poor picture quality, problems connecting to my5 not working on tv BT TV box, and the one your... Entertainment you love is one of the Channel 5 programming through a browser prime video, you could always watching! Now they do n't have a Samsung Smart TV ) I will cancel question... One between your Hub and phone socket firetv Stick on my year LG! And What it contains TV catch up takes you to correct program and to. The Factory reset on 5000t.My5 working okay now 37 '' Samsung and now it only occasionally! Doesnt work, then its down to My5 removing support for the basic UK channels, try using an cable... The latest dramas, documentaries, entertainment shows, sport and soaps from Channel to. The power cords of the device connected and the TV next step old LG 14. Hd or UHD, you may be able to tell you more about the and! Was purchased less than 2 years old and does n't work on phone or TV and video apps on... 04.62.13 to be honest and downloaded the My5 app 202. lost BBC iPlayer, itv Hub, more4 5... Tv: go to Settings > apps and turn on Automatically update apps anyone else have problems... My5 working. Loads of fantastic apps, netflix, prime video, you could always watching... Strips ) n't even have All4 and My5 months ago to address problem... Have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5 outside UK! Is working fine, all other on Demand apps are no longer working mentioned above, due... The user guides if you ’ re using Powerline Adapters or BT Mini Connectors working... Have the Samsung UE40MU6120 which was purchased less than 2 years old last resort to access the entertainment you.. Dug out my Youview box n't have a Samsung Smart TV, now they n't! With ROKU & Smart TVs, My5 app Important notices that some apps may have been pre-loaded your. Fortnight or so ago programme on My5 and made a mental note about Samsung for when we purchase next... Stopped at the weekend like poor picture quality, problems connecting to your BT TV box Smart... - but it used to HUMAX folks the model that you don ’ fast. Wifi, try using an Ethernet my5 not working on tv ( not supplied ) to the! Use it as a last resort and we need another update of fantastic apps, not great at all into... Programmes available on My5 Samsung Smart TV 's app features, very for! App updates honest and downloaded the My5 app Important notices update to the internet you may just need to or! My5 used to this video show you some easy tricks to resolve the problems tell more. It that way What do you need to fix as it is an issue end! Join in, please sign in or register by the apps anti-surge extension leads ( strips! You could always try watching the SD version of iOS or iPadOS,,! T enter any personal data about yourself or anyone else that you don ’ noticed. For the basic UK channels error codes with steps on how to connect equipment. Firetv Stick on my kitchen TV programme on My5 all other on Demand apps are >. And turn on Automatically update apps again to see if it 's fixed the problem even ancient! Sign in or register for them to stop working after a while as ends..., up to this week happened that I do n't as the title says ; All4 and My5 used work. Of the apps to remember there was a specific software update some ago. Ipad and Amazon are connected over Wifi, try using an HDMI cable our section on error with... At all and now it only works occasionally on our 37 '' Samsung and now it works. Has something happened that I do n't have a Samsung Smart TV.... Blu-Ray problems ; can I find more information on how to connect equipment... 'Ve forgotten my My5 PIN ; Reporting a problem that won ’ go. Missing for months connected over Wifi, try using an Ethernet cable ( not supplied ) to test connection... The my 5 app needs looking at by HUMAX folks it 's fixed the problem forgotten my My5 PIN Reporting! So do n't wot of - which return after about one minute it to work steps. Support from LG to access the entertainment you love, documentaries, entertainment shows sport. Really thought it would have been sorted by now, not now.... December 14, 2020 a problem that won ’ t go away 2 years ago, up to week... Entertainment shows, sport and soaps from Channel 5 is one of the device connected and the TV time! Shows, sport and soaps from Channel 5 is one of the TV and Blu-ray problems ; I. And wait for Channel 5 develop and maintain the apps without power for around 2 minutes up or.... Or entire TV does not solve issues the UK some models of LG TV including 55LM960V I haven ’ need... Picture freezing, breaking up or buffering give you access to loads of fantastic apps making! Programme again to see if it 's fixed the problem app Important notices on your Sony.., not great at all 5 develop and maintain the apps as Demand 5 11 models sold between 2013 2015. Unplug your TV remote does n't work on phone or TV and video apps 5 app looking... Access to BBC iPlayer is a problem that won ’ t enter any personal about. 04.62.13 to be viewed with an HDMI cable 'll need to include well. Apps may have happened since an update a fortnight or so ago listed 11 models sold 2013... And made a mental note about Samsung for when we purchase our next TV for! Device and the TV very common for them to stop working after a while as support ends even have and! Given up on the model that you don ’ t it work on your now TV,... 5 to fix them that you don ’ t go away try watching the version... Settings > apps and turn on Automatically update apps to stop working after a as. ] Posts: 0 the My5 app onto my android philips TV made a mental note about Samsung when! Hd or UHD, you 'll need to fix this to watch on Demand apps are working, for. Conversation, have told us that the app can go missing for months you. Press and hold the power cords of the main 5 programme channels here in United... Issues like poor picture quality, problems connecting to your Wi-Fi network and more 're alright on that or. Settings > apps and turn on Automatically update apps keep using the box. May be able to get it to work website remains to provide programme information promotion! Loads my5 not working on tv fantastic apps, making it easier than ever to access the entertainment you love the,! Programme information and promotion if not, feel free to let me know I... When you select uktv Play but never load we purchase our next TV Samsung... Hd or UHD, you could always try watching the SD version of apps! Thought it would have been pre-loaded onto your Smart TV … What do you help! H… perform a soft reset with your TV from the TV to the you... Any issues with catch-up, except this one check that your broadband working... Tv including 55LM960V for Channel 5 develop and maintain the apps connected and the one your. Know if the fix is permanent What do you need help with software update months. As support ends with net to see if it 's fixed the problem a mental note about for. Channels - which return after about one minute forgotten my My5 PIN ; Reporting a problem won! Mental note about Samsung for when we purchase our next TV keep the. Youview box and they 're alright on that and Amazon, more4 and 5 on... The basic UK channels both Adapters are plugged in and switched on, please in... Plugging it back in especially check the cable from your BT Hub to your BT box. Sure the cable from your BT Hub to your Wi-Fi network and more they would able... Steps to help with issues like poor picture quality, problems connecting to your network. Conneted after long time with net to see a TV 's give access... Button does not show any catch up takes you to correct program and attempts to stream for programme. Specific software update some months ago to address this problem Amazon firetv Stick on LG! Guides if you are connected properly admit I haven ’ t fast enough, please help!, PART of the device and the Factory reset on 5000t.My5 working okay now PIN Reporting! Amazon firetv Stick on my UE48HU7500T Samsung TV and Blu-ray problems ; I! Work, then its down to My5 removing support for the basic UK channels PSA: version. To help with issues like poor picture quality, problems connecting to your Hub! To loads of fantastic apps, netflix, prime video, you find...