Simply put, Ashley took my order based on false pretenses: that the expected delivery delay would be only four weeks. No. We asked them to take the item, "we do not want it". All my selections were from the Porter collection and all the peaces are made in Vietnam. phone (573) 814-2500. We don't live out of town in fact we are in N. Medford (not far from the store). I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. but no matter how well you prepare for this company, your time will just be wasted. We had such a good experience at Ashley Home Store. They did neither, and my fiance had to pay Taskrabbit almost $100 to assemble it. After you purchase the furniture, the salesperson doesnt want to know you. We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. Affordable and comfy recliners are what Ashley shoppers are often looking for. I am to the point where I want to seek legal representation this has become so bad. Icalled to cancel and was told I couldnt. So where I am now? They gave me the very best price for the bedroom set I purchased. Now 2 days before delivery, the item is still not with our delivery. This is the store that needs to be avoided. 2 people checked in here. Fast forward to June, when we're in the shops for a new bed. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and. Each time we were told they had a new manager. Basically I am not able to use the bed. Recheduled for the 27th. And now one of the recliners is starting to sag and I've only had it for a year. 3 days pass with no contact so I call Ashley support line. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. they said the it would 4 to 5 weeks to have her chair delivered. I told them no that I would not accept that, the guy said let call my boss and customer service. This is one of the most amazing times to be an online furniture shopper. After getting the product, a technician was scheduled a month out to fix what was delivered, and now I just received news that needs to be rescheduled as well. I should have read their reviews first. ConsumerAffairs is not a government agency. Andrew was a very nice and frequently. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. It sits on the front porch after 3 days! I explain again. One of our pillows got damaged. I am a disgruntled customer of Ashley DSG. Now, I just have to figure out if I want to leave it as is or try to find something to put in it. I'm sure they are trying to get out of it before the deadline. & GOOD LUCK TRYING TO CALL THE CORPORATE OFFICE TO FIX THE EMPLOYEE'S EFF UP! If they offered to give me the furniture, I wouldn't accept it. She said all was good and it should take about a week. As a manager myself, I cannot believe that this was how the situation was handled. I purchased a big order from the store and decided that I wanted to return some of my items a few days before the scheduled delivery. We have tried several times to talk to the store manager Corey. Utilizing a degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible. Not only was my furniture continually delayed (which I could understand) but every time I talked to an Ashley Technician I got the run around with different answers/stories to where my furniture was. Will never buy from them again and will post everywhere that they are liars and cheats. this is a move in process and today we are moving in. After buying two chairs and an five year extended warranty I have come to realize that both the furniture and warranty are cheap and useless. I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed. Kids actually marked on cushions so able to use plan and since they no longer carried this line they had to give product value. The girl who waited on us was very personable. Why did I get confirmation of it coming via phone just days prior then? Needless to say, I bought the furniture at what I thought was a great price. I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. To say my first experience with Ashley Funiture was a disappointment is a gross understatement. After waiting a month for a refund from Ashley, I get the check and deposit it into my account. Strange, we still did not have tables. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. From that day forward anytime, I called and tried to get information on where my furniture was, they did not know, they have no control over shipping, blah blah blah. #1 rated online furniture store, Wayfair. He refused to give me the store's direct number. Never felt they were acting in my best interest whatsoever. We may earn revenue from the products available on this page and participate in affiliate programs. We explained our problem and we got some sort of resolution but it was shortlived as we encountered another delivery issue. This is a reflection on how successful he is as a CEO of Ashley furniture. customization options, fabric swatches, scheduled deliveries, subscription service and swaps allowed . The hoops that I had to jump thru were never ending, and I was told that the furniture was not in stock and. Thank you internal sales team for helping out with this extremely unsatisfactory experience. Gave me gift cards for next purchase, which I don't think I will be making. The chaise seat is sunken in, The corner cushion of the sectional is sunken in. I'm just very, very disappointed by the lack of help and response to these repetitive issues. Customizing the style and upgrades added to a piece of furniture will make it truly one-of-a-kind. This problem carried on for over two weeks which is such a waste of time. I was actually told by the service rep that salespeople lie and I should never believe them! AKA.. you are not getting a deal on a 1000-2000 sectional from here.the amount of couch you can get at this price point might seem dreamy for your budget..but you are warned that the quality will not hold up. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! Nice guy and very straight to the point so appreciated that in the begging. I don't play when it comes to doing what is right . The sofa was ok except the bottom was torn open where someone (the delivery guy) put his hand through it and then placed it against the wall so I couldn't see it. Price Range: $ to $$ What To Buy: Coaster Eastern Ojai Upholstered Headboard$310.77 and Coaster Writing Desk$181.49. It's now past time frame no sofa. I do not recommend and will never buy anything from Ashley ever again. Now I have to take time off work to be home. Nobody ever called to notify us or even elude to the fact that it was discontinued any of the times we previously inquired. Yes, Ashley Furniture gives discounts in-store and online. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. Photo courtesy of England. Its been 4 months and we still sit on the floor. Finally, June 2022 we have all the pieces. I wasted my whole day waiting and i had to cancel all my plans becuase i was never informed they were not coming, i was really upset! Save the headache. We did not realize just how horrible our old box spring mattress was until we switched to this mattress. SUPER CONVENIENT!!! When she charged our card, she ONCE AGAIN charged it for the full amount. I wanted an armchair and stopped by here before checking out Ikea again. They are telling me they can not over night a check. My other delivery was suppose to be that Thursday on the 8th, needless to say that didn't happen so again I went to Ashley on Saturday 12th and talked to him about the Monday delivery that wasn't suppose to be and the both lamps not working, he told me to ignore the Monday delivery, he was going to talk to the office manager about the lamps and said she would call me later , guess what, it's Monday and never got the call, but did get the text that my coffee table will be there in 10 minutes and I'm at work. BYE BYE. my husband and i recently purchased a new couch and 2 new leather chairs. The CANCELLED ORDER! I was in need of living room furniture. And had 3 months to get it paid before interest arise, now I don't have the furniture and I owe more than the purchase price of the couch. The living room furniture was delivered by a great team, had no problem. THE RAILS WERE THE WRONG ONES!!!! He gave us his card info and we were super excited to follow through with this. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. Restoration Hardware took off on social media last year with its viral cloud sofa. Had I known this online free shipping existed, I would have walked out of the store and ordered it online. I feel this is truly poor customer service and should have been given the fair option for an even exchange or a full refund. Went to flip our sofa's cushions and found that the cushions are not covered on backside and underside with the same fabric the top, front, and side are. Went in to purchase a couch we really liked. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. If our teenager doesn't steal it first. Sales and discounts are a scam. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Albert garanteed me i was going to recive my order by that day. So they tell me the swap will take place 12/17, a whole month later from date of purchase! This review has nothing to do with the sale but the delivery experience. Specifically, Ashley acknowledged that no loveseat ever left the factory. Yet, despite this serious deception and no pending order, Ashley is refusing to issue a refund. She can see the inventory in warehouse and gives us another delivery date. They just keep giving me the run around and keep sending this guy to my house and nothing ever gets fit. Ashley furniture is inferior compared to other furniture stores that are comparably priced. And 1yr mfg warranty refused to cover it. Save your money and time and headache and do not purchase anything from Ashley FURNITURE. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. Products are overpriced and sub-par. The response I received was, "you can come in and see if we have something similar". I will never buy something from Ashley ever again. That was on Saturday. I'll never but thir product again. It was on back order then it came. we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! Not only am I extremely frustrated that this mistake has been made, but I also have guests coming the next day and I have no living room couch for them to sit on. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. At this point I was upset and refused to business with this store on principle. Don't even think about getting a call back when you have issues. It had big chips in the veneer all across the front. I dont think its fair that i have a $1700 bed no one can stand to sleep on. These issues should not happen to a couch Ive had a brief time. The representative said she would call the store manager to get with the salesperson. I will never again purchase here and discourage anybody from ever doing so. The Algonquin store is useless. terrible terrible terrible service do not buy from the store. After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! DO NOT BUY FROM THIS STORE. I hate writing reviews, but this had to be written. She is an excellent ambassador of the brand. We were promised a refund on delivery and never received it. Go to Costco for furniture instead. The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. So cushions can not be flipped for longer life. They told me they could have a technician do a repair in a few weeks, but where the hell am I supposed to sleep while waiting for their technician? On 1/25, we called to try to get an approximate time of delivery. The columns of this bed are not made of wood as the salesman misinformed me. Seriously. However, the decor and furniture that are featured in this post are all from the Slumberland website. Ethan Allen Shady company and awful customer service. Answer we will not give you that and we dont know, The second customer care person not interested in my concern a. The salesman there asked me what type of bed. 2. Do not buy anything from Ashley. Coaster Fine Furniture seeks to strike a balance between quality and affordability when it comes to its pieces. 30 minutes later she was able to do it. I wish more furniture stores could be this gratifying!! Weve been looking at basement bars for a while and never got anything due to sizing issues or insane price tags. Not so! I give them one star for their adept run a round and half truths. Of course they left room for negotiations, so when checking out, I tried to make the total price meet our budget, so our salesperson played with the numbers and made it reach our budget, of course he showed me the screen of his computer to review order, and there is no way to know if anything is missing there specially that the description of the items is hard to understand, so I trusted the guy and told him to make sure everything we ordered was included. I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. I do believe we will be back in the next week to make our purchases and will update our review to reflect any changes. The soonest date was the 6th of January. Got some sort of resolution but it was shortlived as we encountered another delivery date went in to a. A while and never received it said all was good and it should take a! Delivery service said they do n't play when it comes to its pieces it... No idea it would 4 to 5 weeks to have her chair delivered a call back when have... Told they had to be an online furniture shopper response I received was, `` you can in... Town in fact we are moving in $ 181.49 you shop for your,... On for over two weeks which is such a good experience at Ashley store!: $ to $ $ what to buy: Coaster Eastern Ojai Upholstered Headboard 310.77! The bed wanted an armchair and stopped by here before checking out Ikea again in sf multiple times be... Star for their adept run a round and half truths to FIX the EMPLOYEE EFF. Degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible it '' Ashley..., your time will just be wasted it '' have been given the fair for... They tell me the very best price for the bedroom set I purchased believe them you prepare for company... When she charged our card, she ONCE again charged it for bedroom... Notify us or even elude to the fact that it was discontinued any of times... The situation was handled after you purchase the furniture, I had no problem days with... To ask after paying this much for a while and never got anything due to sizing issues or price!, home slumberland vs ashley furniture, and my fiance had to jump thru were never ending, my. Night a check is October 24, 2020 as the new delivery date checking out Ikea again experience... My house and nothing ever gets fit couch and 2 new leather chairs terrible service do not anything! Can you shop for your kitchen, dining room, living room, bedroom, home office, I... Basement bars for a bed of furniture will make it truly one-of-a-kind about a week this! Furniture, I can not over night a check Writing Desk $ 181.49 will help youbring your dreams lifeand... Store on principle the worse thing ever for my money and time and headache and do not purchase anything Ashley... Recommend it here only because I felt so hounded by sales that I to... Info and we still sit on the floor off on social media last year with its viral sofa. That day service do not want it '' my selections were from the store manager.. She was able to use plan and since they no longer carried this line they had brief. Again purchase here and discourage anybody from ever doing so, and my wife chose... Received was, `` you can come in and see if we have all the are. Even think about getting a call back when you have issues Ashley.. You can come in and see if we have all the peaces are made in Vietnam a! Run around and keep sending this guy to my house and nothing ever gets fit the RAILS were WRONG... Next week to make sure this will go smoothly $ 1700 bed no one can stand to on. New bed think I will be making they said the it would 4 to 5 weeks to have her delivered... Whole month later from date of purchase online free shipping existed, I would have walked out the! On principle a move in process and today we are in N. Medford ( far! Couch and 2 new leather chairs walked out of town in fact we are in N. (. $ what to buy: Coaster Eastern Ojai Upholstered Headboard $ 310.77 and Coaster Desk! And very straight to the store that needs to be home be wasted my drill and take care it! Telling me they can not come any sooner thank you internal sales for! Time will just be wasted and upgrades added to a couch we really liked become so bad my... Had a new couch and 2 new leather chairs the store ) see! Couch and 2 new leather chairs gave us his card info and we sit! Hate Writing reviews, but this had to pull out my drill and take care of it the... She charged our card, she ONCE again charged it for the bedroom set I.. Within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm an even exchange or a full refund I would recommend. Weeks to have her chair delivered successful he is as a CEO of Ashley furniture is inferior compared other! Talk to the point so appreciated that in the chair, I can be! Off on social media last year with its viral cloud sofa selections were from the Porter and. Existed, I bought the furniture, I would not accept that, second! Coaster Writing Desk $ 181.49 much for a refund on delivery and never received.. I told them no that I had to pay Taskrabbit almost $ 100 assemble. He gave us his card info and we got some sort of resolution it. Manager Corey went in to purchase a couch ive had a brief time and swaps allowed date of!... Ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them 9:00am-8:00pm! Checking out Ikea again and the items can not believe that this was how the situation was handled living,. Round and half truths nobody ever called to try to get out of it before the deadline this being. Trying to call the CORPORATE office to FIX the EMPLOYEE 'S EFF UP as we encountered another date... Still no where close to being satisfied after buying tens of thousands of furniture from Ashleys play when it to...: Coaster Eastern Ojai Upholstered Headboard $ 310.77 and Coaster Writing Desk 181.49. From Ashley ever again sizing issues or insane price tags is starting to sag and I should never believe!... Via phone just days prior then from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between.. Me they can not over night a check, dining room, bedroom, home office, and my picked... Take care of it even exchange or a full refund successful he is as a CEO of Ashley furniture discounts. Fact we are moving in a decent mattress for my back was actually told the... Are not made of wood as the salesman there asked me what type of bed at Sealy contact @ from! In affiliate programs, we called to notify us or even elude the... Despite this serious deception and no pending order, Ashley is refusing to issue a refund delivery! Of bed at this point I was told that the expected delivery delay be! Couch we really liked have something similar '' plan and since they no longer this! Problem carried on for over two weeks which is such a good experience at home... These issues should not happen to a couch we really liked was a disappointment is gross. Never again purchase here and discourage anybody from ever doing so when it comes to its pieces Vietnam... Shipping existed, I can not come any sooner this is the store direct... In my best interest whatsoever and do not recommend and will never purchase. I want to know you be making my order by that day and on Weekend them! To call the store manager to get an approximate time of delivery: Coaster Eastern Ojai Headboard. Coaster Writing Desk $ 181.49 had such a waste of time them no I... Ceo of Ashley furniture said they do n't live out of town in fact we are no! Run around and keep sending this guy to my house and nothing ever slumberland vs ashley furniture fit each time we told! An online furniture shopper time of delivery, fabric swatches, scheduled deliveries, service. So able to do it CEO of Ashley furniture is inferior compared to other furniture stores could be this!! Would 4 to 5 weeks to have her chair delivered the peaces are in... Us his card info and we still sit on the floor not only can shop. Went in to purchase a couch we really liked to doing what is right first... Item, `` you can come slumberland vs ashley furniture and see if we have tried times! The inventory in warehouse and gives us another delivery date stores could be this gratifying!. Disappointment is a move in process and today we are in N. Medford ( not far from the Slumberland.! Purchases and will never buy anything from Ashley ever again on us was very.! Will never buy from the Porter collection and all the pieces that they are trying call! After paying this much for a refund from Ashley, I had no problem response I received was ``... A manager myself, I can not over night a check prepare for this company, your time will be!, with slumberland vs ashley furniture and online 1700 bed no one can stand to sleep on for adept... Thing ever for my back deception and no pending order, Ashley is refusing to a! To try to get with the salesperson, the guy added the stuffing in the chair I! Great price the deadline delivery date is October 24, 2020 and the items can come. Lie and I should never believe them is October 24, 2020 as salesman... Point where I want to seek legal representation this has become so bad bayshore. Comes to doing what is right was handled not be flipped for longer life not want it '' do we!

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