The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! My mothers rebate claim said that she would receive a total of $674 towards the purchase of a new Samsung washera loyalty bonus of just $94. Kelly tell Consumerist that shes tried to get Samsung to provide answers for the excessively wet clothing since December. Whole repair takes between 30 minutes and an 60 minutes. They said I could have it. John says that hes run into the same issue when washing bedding. REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. After that, the installation is easy. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. We'll be in touch soon. Register your product and find out whats covered. The top of the washer just pops off. The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. I cant spend all day just waiting for the sheets to dry, he says. ET. recall involves several models of Samsungs top-load washers with super speed wash. Program cartridge return & recycling go to: * For Samsung printer support or service go to. 1. However, after some searching, I found a good video by Samsung. Goes from the drain hose loop to the house drain. As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. Purchases made through the links below may earn us and our publishing partners a commission. Please check the serial number, and then enter it again. The first option is a free in-home repair that includes reinforcement of the washer's top. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Privacy Policy Call on Payne Appliance Repair for GE appliance repair in Michigan. The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. Whole repair takes between 30 minutes and an 60 minutes. Watch Video. Product Information. The exchange rebate amount is based manufacturer date and model of your current washer. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. Register your product and find out whats covered. So for now my niece has a like new washer. 2. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. (look up Samsung 'explosions') Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. I saw a Samsung Washer pushed to the curb. The long steel brackets in the kit just slide in. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. 5/13/2022 LIFE SAVERS Gummies, Multiple Flavors . There have been nine reports of injuries, including a cracked rib, a shoulder injury, and other impact or fall-related incidents. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Visit the Samsung Contact page Tap on Contact in the bottom-right corner Click on Message Us Select Help Me With My Product or Repair Request Choose Washers and Dryers Click on Start My Own Repair Request Follow the link the chatbot sends you Tap on Start Repair Service Fill in the form and follow the prompts What are the first 5 digits of your serial number? The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement. They each did it differently. Copyright 1995-2023 SAMSUNG All Rights Reserved. According to the recall, over 700 people have reported their washer exploding. Free repair advice! A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. https://www.samsung.com/us/support/tlw-sw-update, Report a dangerous product or product-related injury on. BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available, http://www.samsung.com/us/support/tlw-sw-update. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. While the new settings are meant to reduce the risk of excessive vibrations during large loads of washing, some owners tell us the fix has made doing laundry an even bigger chore. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. Please check with your terms and conditions for details. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. A spokesman for Lieff Cabraser would not offer any additional comment about the repair. CPSC.gov is an official website of the United States government. . Technicians from these service providers have been trained to perform the washer repairs for this recall. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Customers who want a Samsung washer would then receive an extra loyalty incentive of up to $150 towards purchasing a new Samsung washer. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. Cycles, settings, and features on your Samsung washing machine. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. For example, if you have a washer sitting in a laundry room with a cold draft and leaky ceiling, its not going to last as long. Include the original sales receipt for the new washer. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. Sorry, there is insufficient stock for your cart. Voluntary Recall of Certain Top-Load Washers. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Free standard shipping, exclusive offers and financing options. Note: It is very important to enter the correct Identification Number to obtain the correct result. An additional label is located on the rear of the washer. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. Q13. I got my exploding washer off the street! Brand New. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Get the latest drivers, manuals, firmware, and software. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . NEW OEM Samsung DC82-01097W. I took my time looking at each step on the video as I did it and only took about 30 minutes. Wrong. Easy sign-in, Samsung Pay, notifications, and more! 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