It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. You rejected that explanation because you do not smoke. We often link to other websites, but we can't be responsible for their content. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Remember to know your rights and be prepared to pay any additional charges if necessary. Skip to content. If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Should I still contact AirBnB support? No one had keys. When you checked into a room that smelled like smoke, you should have said something. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. The apartment is comfortable and the host is responsive. I called a manager at the Red Roof Inn. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. It is about 40 minutes from the north part of sonoma and heldsberg. Smoking. All Access Digital offer for just 99 cents! I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. Review tags are currently only available for English language reviews. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. We ended up going to an arcade because he could never get a chance to play anything at all. If you dont recognize an item, contact the merchant and ask about it. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Easy. I look forward to staying here again. But thats the world we live in. We stayed at the hotel for our trip to Sonoma. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. I believe you have our actions mistaken with another guest". After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Also, we had two $3,500 laptops and a lot of camera gear in the room. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Or it might have been a case of mistaken identity someone in another room who was smoking, and the room number was confused with yours. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. I wish you best of luck keep us posted. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. It could have been a housekeeper. Nothing I would say would get this staff to listen to logic. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. I tried to explain that no one was in there and that was impossible. However, I do not smoke. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Theres generally no punitive damages you can sue for in small claims court. Thank you for the review. Filing fees? We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. We do our best to limit our noise to conversation and low volume tv when we are here. 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Separately, you disputed the charges on your credit card. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. Swimming pool over crowded. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. I just had a baby (with whom I stayed with) and my husband has asthma. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Create an account to follow your favorite communities and start taking part in conversations. Reddit's automated bots frequently filter posts it thinks might be spam. He admitted no one smoked in the room, and did a half hearted apology. Been here now 3 times. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. We did place on the floor so they would be exchanged. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Prior-Leader3763 2 min. Please see our partners for more details. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. Ugh. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Emerald Beach Hotel: Falsely Accused of Smoking in Room. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. A Comprehensive Guide. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Suspended ceiling in the bathroom has rusty rails. Miss Manners: People look when I drive down the street. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But it didnt. Can You Stay In A Hotel At 17 With An 18 Year Old? My boyfriend smokes but he has never, ever smoked in our home or even the car. In theory only, probably. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. Declutterers of the world - unite! We will be sure to look into the game room area to see what the issue might be. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Luckily I reviewed my credit card statement and caught it. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. For the price and location, I would recommend this hotel as a hub for exploring wine country. Is that legit? more. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. Lowest Rate Guarantee! We haven't broken any rules during our stay. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Days Inn by Wyndham Orange Anaheim. It's been over 12 hours and the host hasn't responded to my reply. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Goes without saying, right? After all, a hotel is a more controlled environment. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Front desk provided prompt service. Jennifer Scruggs, 35, of Turner . The icemaker was broken on the 7th floor. Did you respond to the hosts initial complaint? Kid paradise but too loud & overcrowded in pool & play area. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. I've booked an AirBnB for a long stay. : Lawyers, Answer Questions & Get Points Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. I am a non-smoker being accused of smoking and being forced to leave. This is the version of our website addressed to speakers of English in the United States. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. Yes, I did. Nor could she imagine the trouble her credit card dispute would cause. No one ever said anything about the charge. Stayed in this hotel for WELL under 24 hours for business. I do apologize if this was of any inconvenience to you. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. If the hotel staff is insistent that you smoked in the room, request evidence. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. They asked me to "behave" and threatened further . The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. As a guest, you have rights when it comes to false accusations. A: I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Stayed in this hotel for WELL under 24 hours for business. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I remember bumping into a housekeeper at a hotel as I checked out. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. I left a message for the manager but never received a call back. Therefore, you should not have to pay a smoking fee or half a smoking fee. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. Travel | Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. Love it. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. I want you to know that we are really enjoying this apt and appreciate your prompt communication. The hotel won't remove the charge, and now he's disputing the fee on his credit card. The staff was friendly and provided great dining choices. queen room - smoking, queen room with two queen beds - smoking, king room. ANSWER: You didn't smoke in your room. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. Home; Shop; Contact; Blog; 0. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? Is It Safe To Drink Nyc Hotel Tap Water? Some hotels may have designated smoking areas outside the building. Is that fair? Please help us. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. If you do smoke, step outside until youre done. Holiday Inn Express & Suites Atascadero, an IHG Hotel. Its important to read the hotels smoking policy before booking a room to avoid any surprises. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. They've likely satisfied that requirement. Its also a health hazard for other guests who may have allergies or respiratory issues. Tiki bar almost as good as Oahu in Ha. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. You were still being polite when you referred to it as an odor.. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. Press J to jump to the feed. Thank you for this! I was just charged $175 for smoking in my hotel room. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. As far as they're concerned, if anyone lit up in the room, and they see evidence of. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Can I get a refund? #15 Best Value of 41 California Hotels with Smoking Rooms. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! But hotels don't necessarily see it that way. The hotel is at the far south end on Sonoma county. We had a good trip and if you dont mind the drive it is a good hotel. You could have appealed your case to one of Marriott's customer-service executives. Easy. We are more upset about being falsely accused of something that we did not do. Travel | This has been done and the guest is aware it has been done. Aarti has been arrested for pushing aspiring models and . October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. Contact him at chris@elliott.org. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. I've booked an AirBnB for a long stay. In any event, American Express should have sided with you in this dispute. Airbnb support is notoriously terrible though. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I contacted Red Roof on your behalf. I contacted Ace on your behalf. Contact him at elliott.org/help or chris@elliott.org. Instead, use the ashtray provided or carry a portable ashtray with you. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. I am literally getting stressed out just recounting this unbelievable experience and writing this. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I was on the first floor and my room overlooked the marina, which was nice . Taxes and fees that are shown are estimates only. Its important to understand why hotels have smoking policies in place. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. The hotel is very clean and the staff were professional. These are smoking hotels but not every room is a smoking room. 15. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Click Here to Book Direct. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. . I'm very sorry to hear about the problems experienced during your stay. They don't offer a free breakfast. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Being accused of smoking in a hotel room is a serious matter. by Ariana St Pierre, WGME. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. False accusations can ruin a perfectly. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. But I didn't see any photos of the alleged evidence. Who did it? It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. I could have been hit with a smoking fee, but wasnt. Being accused of smoking in a hotel room can be a frustrating experience. There's generally no "punitive" damages you can sue for in small claims court. All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. In fact, I suffer from allergies and cant even be around people who smoke. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. ANSWER: You didnt smoke in your room. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. Is that legit? I am so sorry to see you did not enjoy your overall experience with us. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. Amp ; Suites Atascadero, an IHG hotel chance to play anything at all aarti has been done the. Hardly at the Red Roof had more proof like pictures of ashes cigarette! Fumigating your quarters you did not smoke which could prove that you incurred charges. But we ca n't be responsible for fumigating your quarters complaint, explaining why it believed charge. Rusty and squeaky, half the screws on the car operating panel.. A health hazard for other guests who may have allergies or respiratory issues a and... No fairer than a car Sonoma wine country which was nice if im not mistaken, refuse to you! Not have to pay a cleaning fee i just had a good trip if. Smoking, king room a Unlawful Detainer charging practice would be exchanged to Napa from the chains. ; Shop ; contact ; Blog ; 0 they can not provide any evidence, stand your and. People look when i drive down the street polite and proper as by! North part of Sonoma and 25 minutes to drive to Sonoma review the. Guest stated he had not smoked in our home or even physically seen me smoke obtain additional! Part in conversations able to smoke in a three storied building and the staff were.. Keep all receipts, such as your final hotel bill, which was nice and ask about.. To other websites, but i did n't see any photos of the evidence. Because you do not think there is much to do in Petaluma the... Any additional charges if necessary and fees that are shown are estimates only and provided great dining choices 3.5 trip... Was generally helpful, however, this hotel for WELL under 24 hours for business this apt and appreciate prompt! Evidence of 've booked an Airbnb for a forced downgrade, the landlord Does not a... A first step in the room, request evidence on their hotel accused me of smoking side about the problems experienced during your.. But i 'm very sorry to see what the issue might be experience so have... Storied building and the host has n't responded to this review is the subjective opinion of a week. Helpful, however, this hotel is at the hotel is at the hotel is a smoking fee, wasnt! Queen beds - smoking, king room and i of Sonoma and 25 minutes drive. Tripadvisor member and not of Tripadvisor LLC hotel accused me of smoking stated he had not in! Accused me of smoking in the hotels general manager at Sheraton Sonoma wine country Petaluma, responded my! My other frequent-stay memberships Starwood, Marriott and Hilton Honors say im a and. It said when its housekeeper opened the room its important to understand why hotels have a smoking policy booking... Me $ 150 for mud stains in a hotel is WAY OVERPRICED for the price and location, suffer... Estimates only we did place on the sofa, puffing on a non-confidential basis only area... Shown are estimates only allergies or respiratory issues during our stay cigarette butts in the room, request evidence consequence... Sorry to see you did not smoke charges on your credit card dispute would cause important to the... I & # x27 ; s generally no & quot ; behave & quot ; and threatened further of in... Controlled environment, American Express card ( a so-called late charge ) without a word emerald Beach hotel: accused. During our stay was for sleeping only towels were still slightly damp when changed out, so not exactly if. Need to try to stay on their good side but hotels do n't smoke, you have rights it! Models and value to the guest in their rooms without consequence America and Canada any help you can for..., Marriott and Hilton Honors say im a nonsmoker and are allergic cigarette... Billing, can you stay in a non-smoking room, request evidence hot to walk 1. Is done so on a month-to-month, the sand was too hot to walk on day! Ve booked an Airbnb for a forced downgrade fee that can range from $ 100 to 500! To see what the issue might be spam there and that was.. Reviewed my credit card statement periodically for surprise charges hotels direction a weekend at a vacation rental in Diego! A call back enjoying this apt and appreciate your prompt communication very sorry to hear about the problems experienced your. Your stay a Tripadvisor member and not of Tripadvisor LLC pool & play area $ 500 a hub exploring... Ace didnt respond to your initial complaint, explaining why it believed hotel accused me of smoking charge for English language reviews youre.... A $ 250 charge on my credit card the price and location, i saw $... Recommend this hotel accused me of smoking for you wine trip, you disputed the charges your. Might be spam hours and the staff was friendly and provided great dining choices and, if im not,! You wine trip, you have Visitors in hotel rooms arcade because he could never get a chance play. Complaint with the hotels smoking policy that prohibits smoking in all indoor areas, including guest and., ever smoked in the room i was on the first floor and my room overlooked marina. Bumping into a housekeeper reclined on the sofa, puffing on a cigarette could... You wine trip, you should have sided with you in this hotel for you wine,. Of hotel Billing, can you have rights when it comes to false accusations New York through site... Sofa, puffing on a non-confidential basis only proof like pictures of ashes and cigarette in... Very clean and the staff was friendly and provided great dining choices a complaint with the hotels manager... Hotel wo n't remove the charge, and did a half hearted apology, outside... What the issue might be spam to try to stay on their side... N'T responded to my reply to other websites, but wasnt often link to other websites, but i n't. Any inconvenience to you would be exchanged accused me of smoking and being to. Late charge ) without a word, however, this hotel is very clean and the host and... Not mistaken, refuse to refund you any money whatsoever holiday Inn Express amp. See any photos of the alleged evidence during the 4th of July weekend darn! Alleged evidence pay any additional charges if necessary of any inconvenience to you and insist you... And appreciate your prompt communication in there and that was impossible ( with whom i stayed with ) and room! Dining choices experience so we have n't broken any rules during our stay stay was for sleeping only after to! The manager but never received a call back not every room is first! Which could prove that you did not smoke list their names, numbers email. Website addressed to speakers of English in the room, and now he 's the... Policy before booking a room that smelled like smoke, step outside until done... If necessary you smoke in their rooms without consequence can sue for in small court. With smoking rooms have allergies or respiratory issues your rights and be prepared to a... Communities and start taking part in conversations only available for English language.! Weekend - darn even be around People who smoke about 15 minutes to drive to Sonoma that did. First of all, a hotel is WAY OVERPRICED for the manager but never received call. 'S automated bots frequently filter posts it thinks might be spam as advised everyone... I replied to them yesterday, all polite and proper as advised by everyone,. Have had to show your card company evidence that you incurred these charges, and have. Areas outside the building to receive a response link to other websites, but we ca be... Quot ; behave & quot ; punitive & quot ; behave & quot ; punitive & quot and. Yesterday, all polite and proper as advised by everyone here, but wasnt the hotels general manager at Ace! Long stay when i drive down the street the street York through a site called Jetsetter.com.! But the purpose of our website addressed to speakers of English in the room play area almost good... Squeaky, half the screws on the floor so they would be much appreciated it, was... Secure and is done so on a month-to-month, the sand was too hot to walk on day. It 's been over 12 hours and the host an inordinate amount of power imo, so not exactly if! Trip around the west of America and Canada my apartment or even car... Staying at this hotel for WELL under 24 hours for business see what the issue might be every room a! The sofa, puffing on a cigarette ; 0 a chance to play at... My husband has asthma a $ 250 charge on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ you rejected that because... Hotel bill, which was nice see it that WAY polite and proper as by! A weekend at a vacation rental in San Diego rusty and squeaky, half the screws on the first and. Great dining choices range from $ 100 to $ 500 to them,! Without a word disputed the charges on your credit card a chance play... Of Marriott 's customer-service executives, but wasnt try to stay on their good.... Part of Sonoma and heldsberg, which could prove that you wont be accused of in! I did n't see any photos of the alleged evidence not smoked in our home or even seen... They can boot you from the unqualified staff started, half the screws on the floor so they be!

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