TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation. Phone: (561)-220-2383. The most effective inmate calling service that reduces inmate jail calling charges. ADVANCEPAY allows inmates to call the telephone number of the family or friend without the restrictions of standard billing. When your inmate calls your new “Inmate Phone Number" your land or mobile phone will ring and you save! GTL’s security and investigation features are focused on empowering users to conduct database mining on inmate call detail reporting, three-way call detection, multi-channel recording, and inmate call alerts. • You have a high collect call bill and want to manage your calling budget. Headphones must be used to reduce echo. You can call Global Tel Link at (800) 489-4500 toll free number, write an email, fill out a contact form on their website www.gtl.net, or write a letter to GTL, 2018, A Rd, Read, NE, 68669, USA. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. GTL was selected over its competitors for its industry-leading inmate calling system and communications solutions to provide services to both inmates and families. GTL maintains and supports all ITS equipment, software, and functionality for the term of the contract. If you do so at this time, you will be re-connected to the inmate and the cost of this call will be deducted from your newly established ADVANCEPAY account. You can also call the GTL customer service department at 877-1650-4249, and they will be able to help block future calls from a facility. A written correspondence and/or telephone restriction may be placed on the inmate after a fair and impartial review of your request. Contact Global Tel Link customer service. You won’t have to pay premium jail calling rates. Advance Pay Accounts: Advance Pay Service Dept PO Box 911722 Denver, CO 80291-1722 . You can remove a block on your telephone number by calling the GTL customer service department at 877-650-4249 and speaking to one of the representatives. Inmate Phone Service A GTL AdvancePay prepaid account must be set up for an inmate to make calls or receive voicemail messages. How can I remove a block from calls from an inmate. • Your local telephone company does not bill for inmate collect calls GTL data facilities provide a network capable of handling all of GTL’s voice, data, and call validation and management requirements. You will be redirected to ConnectNetwork in ... As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging. 5. Only your phone number can be called with the funds in your account. In order to receive calls from an inmate(or collect calls from inmate) make sure your inmate complete and sign an offender Telephone list, 20 names for 20 individual needs to be identified regardless of whether they have the same number. Register for and schedule inmate visits through this free Android app. 1. Note: Your Jail's call provider charges you separately for your inmate talk time. H o w to Receive Calls from an inmate using Global Tel Link (GTL) & Payment Methods Supported. • You are trying to receive collect calls on a cell phone or work phone. * GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. traditional public pay phone to sophisticated software-based security systems that not only connect inmates with friends and family by telephone but, just as importantly, assist law enforcement and corrections entities in their attempts to prevent illegal activities that may originate within their inmate populations, and prosecute such crimes when they occur. Friends and family members are also able to purchase phone minutes for an inmate’s PIN Debit account by creating an Offender Phone account through ConnectNetwork.com. 25% or 1 out of 4 inmates in county-managed and privately operated corrections facilities have their data managed by the GTL OMS. The call will be disconnected and the inmate will be informed their call was not accepted. 4. These include: • Your local telephone company does not offer billing on collect calls It’s Simple to Save On Inmate Calls! You will need to put zeros in front of the inmates name number to make this 9-digit pin number. Limits use of funds by inmates to just phone calls. You won’t have to pay premium jail calling rates. 5. And what can we help you with today? Options are available to securely store your credit card number and automatically reload your account when your account balance is low. 3. Monday – Thursday: 7:00 AM – 5:00 PM. Our program and project implementation teams have handled many large accounts, networked multiple sites, and integrated with disparate databases. Try not to move around too much. * Corresponding Facility. 1-800-338-7452 1275 Milwaukee Avenue Glenview, IL 60025. Please note in order to receive calls to cell phones, inmates must call either prepaid collect or use their inmate debit calling account. GTL’s feature-rich Inmate Telephone System (ITS) is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. They will submit a request to have the block removed. You control expenses and call acceptance. Multiple convenient ways for friends and family members to make deposits. PREPAID COLLECT: GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. GTL Data IQ® is one of the most powerful analytical packages available and enables investigators to consolidate data from multiple sources including inmate telephone calls, jail management system data, financial transactions and payment deposits, and video visitation sessions to list a few. Phone payment by dialing the GTL inmate phone customer service number— (877) 650-4249; Mail payment by sending a check via USPS; Paying in cash in some of the approved retail stores; Online payment with credit cards via your ConnectNetwork account 1. Phone time is sold in increments of $5.00. GTL’s latest products for the corrections market consist of a series of personal handheld devices for offenders. 3. In such instances, you can call GTL at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. Global-Tel is a leading provider of Inmate Jail Calling Services. The 20 names are for 20 individuals, regardless of whether they have the same telephone number. They will be able to purchase debit minutes from the commissary, which they can then use to call friends and family members. Family and friends of inmates can use the ConnectNetwork.com website to manage their various accounts associated with implemented products offered by GTL. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. GTL’s best-in-class Payment and Deposit Solutions offer correctional facilities an end-to-end system for the timely and secure processing of funds. We will make every effort to restrict contact from the inmate after your request is approved. Two free inmate calls through mid-April Rates Calls to … DEBIT: Debit calling puts the inmate in control of their phone account. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation. COLLECT: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. • You have exceeded the collect call limit 2. From lobby kiosks and lockbox solutions to automated telephone payments, we help automate labor-intensive and time-consuming processes while providing seamless, real-time integration across accounts and transactions. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. 2,300 correctional facility customers with locations in all 50 STATES plus DC & Puerto Rico. The inmate must complete and sign an Offender Telephone List – Inmate Phone Policy “Indiana Code – 11-8-2-5(a)(8), identifying no more than 20 names and the telephone numbers of who could be called. How can I have an inmate call me or how do I receive calls from an inmate? If you are being physically threatened, you should contact your local law enforcement agency to obtain a Personal Protection Order. 3. If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company. There is also visibility to electronic purchases of phone credits with the main purpose of providing key information to investigate potential criminal activity in the facility. We have no control over policies which vary by facility. As system integration experts, we will customize the best solution to meet the specific needs of each facility. Our experience and contacts within the market ensure a smooth integration process. There must be sufficient funds for a call to go through. Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. AdvancePay Opt-Out? What is the account phone number for which you are inquiring? Inmate calls from companies like Securus, GTL and others can charge unfair rates. Pay less than your jail call provider charges. You can sign up for the easy-to-use and convenient prepaid calling program offered by GTL, by either Clicking Here to sign up online or calling 800-483-8314. There are multiple ways to block calls from inmates as needed. Contact us anytime. GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. In such instances, you can call GTL at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. Inmates can also often purchase phone time they can use to make calls to numbers of their choice. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers. GlobalTel.com and it's Special Connect Jail Call Service is owned and operated by Interactive Media Technologies, Inc. and not affiliated or associated with Global Tel*Link Corp. (GTL), GTL.net or GTL's trademarked services known as "ConnectNetwork" and "OffenderConnect" Home ; Contact Us; Sign Up; Login; Customer Login for Jail Call & Postcard Service - not a customer? The system uses a central database, storing all call detail records (CDRs) for each call created and call recordings which are then housed in the primary data center and immediately replicated to the secondary data center. If you are receiving unwanted correspondence or telephone calls from an inmate, you should contact the Superintendent at the facility where the inmate is currently being housed. GTL Leadership by the Numbers. You can set up a prepaid account so that an inmate can call you at your expense, using the money that you set up in your Global Tel Link account balance. We provide a restricted operating system that thwarts unauthorized attempts to modify a device’s internal settings and prohibits users from installing unapproved applications. If you cannot establish an ADVANCEPAY account at that time, the inmate will be disconnected and you can call 1-800-483-8314 to establish an ADVANCEPAY account at a later time. If you’re using WiFi, stay close to your access point. Contact Information. • You have reached the maximum dollar amount limit allowed for collect calls 6. than any other vendor. Inmates can purchase up to 20 units of $5.00 phone time per week. Phone Number: * I have read and agree to the Terms and Conditions . The software is highly versatile with an open architecture, allowing for maximum flexibility to integrate or interface with a wide array of systems, including correctional facility commissary, inmate trust fund, facility kiosk, jail management, inmate banking, and inmate status. If you see the flashing warning icon, video quality is dropping. The time frame for a block removal is 1–2 business days. Services offered through ConnectNetwork.com provide the capability for friends and family to create and fund an AdvancePay prepaid telephone account, deposit funds to an inmate trust account, fund an inmates phone account … GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. GTL provides service to. Learn More Spend Less and Talk More With GlobalTel. Highly Configurable Inmate Call-Processing and Recording Technology. Collect calls are billed to the called party every month through their phone carrier company. Inmates have the option of placing collect calls to telephone numbers approved by the correctional facility. Offers the ability for inmates to reach those friends or family members who may not be able to pay for calls. You can sign up for a prepaid calling account today if you experience any of the following: • You have a collect call restriction by your local phone provider Email: support@globaltel.com. If you are being threatened by an Indiana inmate, you should contact the Superintendent at the facility where the inmate is currently being housed. 4. We do not have any limits on your Special Jail Phone Number. Any incoming call can be refused at any time by either hanging up or pressing “1″ when prompted. GTL provides the opportunity for inmate telephone accounts to be created and minutes purchased through multiple payment solutions. Inmates can call any approved phone numbers, including cell phones, with their debit account. The State of South Carolina has selected Global Tel*Link Corporation as the Inmate Telephone System Services Provider for the South Carolina Department of Corrections. 4. When your inmate calls your new “Inmate Phone Number" your land or mobile phone will ring and you save! You will be redirected to ConnectNetwork in ... There are several ways to receive calls from inmates, including collect, prepaid collect, and inmate debit calls. Any incoming call can be blocked permanently from a correctional facility by pressing “6″ when prompted. Once the payment has been made, the amount is credited to the offender and may be used to make phone calls to any allowed phone number. 29 STATE DOC contracts, and GTL also provides service to the Federal Bureau of Prisons. Automatically forward inmates calls to your international phone number. Sign Up Now. Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. To add funds to an inmate's account, you will need to know the inmate's 9-digit pin number. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time. Global Tel Link (GTL), formerly known as Global Telcoin, Inc. and Global Tel*Link Corporation, is a Reston, Virginia-based telecommunications company, founded in 1980, that provides Inmate Calling Service (ICS) through an "integrated information technology solutions" for correctional facilities which includes inmates payment and deposit, facility management, and "visitation solutions". Sharing WiFi can cause trouble with video quality. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number. It’s easy and quick to make mobile deposits via the ConnectNetwork mobile app. Global-Tel is a leading provider of Inmate Jail Calling Services. It’s Simple to Save On Inmate Calls! For any questions regarding our calling options, friends and family members should call GTL at 877.650.4249. However, if you should receive any contact after the restriction, please contact the Superintendent at the facility where the inmate is being housed. • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers You will be asked to provide a 4-digit personal identification number (PIN) to confirm the block. Understanding Global Tel Link … 2. Contact info. All questions regarding phone time should be directed to Value Added Communications/GTL, not the Prison. The most effective inmate calling service that reduces inmate jail calling charges. This PIN will be required to remove the block in the future if needed. Eliminate all International Long Distance Charges Fees from GTL, Global Tel Link, Securus, Paytel, NCIC, VConnect, Telmate or other providers. Our office will also forward your e-mail concerns to the Parole Board, Crime Victims Notification, and the Superintendent. 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